Refund Policy
The short version: all sales are final for hygiene reasons - but if your order arrives damaged, defective, or wrong, I'll make it right, no hassle.
I want to be upfront about this so there are no surprises.
Why all sales are final
These products ship as the item itself in a box with packing material - there's no sealed retail packaging to indicate whether something has been handled or used. Because of what these products are and how they're used, I can't accept returns once they've left my hands. Even a returned item that was never touched can't be verified as such, and it can't be resold. You wouldn't want to receive a product that had been shipped out, sent back, and resent to you - so I don't do that to anyone.
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This is standard practice for intimate products across the industry, and it's the policy here too.
Damaged, defective, or wrong items - I've got you
This is the exception, and it's a real one. If your order arrives damaged, has a defect, or isn't what you ordered, email me within 7 days of delivery with your order number and a photo of the issue. I'll send a replacement or issue a full refund - your choice. You don't need to ship anything back.
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Because these are 3D-printed by one person, small imperfections occasionally slip through. If something doesn't fit right or doesn't work the way it should, please reach out before giving up on it - a lot of issues have simple fixes, and if it's actually defective I genuinely want to know so I can catch it on my end too.
Canceling before it ships
If you need to cancel or change an order, email me immediately. I ship same or next day, so the window is short - but if your order hasn't gone out yet, I can cancel it for a full refund or adjust it before it ships.
Lost packages
If tracking shows delivered but you don't have it, check with neighbors, building managers, or your local post office first - misdelivered packages often surface within a day or two. If it doesn't turn up, contact me and we'll work it out together. For packages that appear genuinely lost in transit (stuck in tracking for an extended period with no movement), I'll handle replacement or refund on a case-by-case basis.
International orders
Same rules apply. One note: customs fees, VAT, and import duties you paid to your country are not refundable by me, because I never collected them. Those were paid to your government, and any refund on them would have to come from them.
How refunds are processed
Approved refunds go back to the original payment method within 5-10 business days after I process them. Depending on your bank, it may take a few more days to actually appear on your statement.
Questions or a problem with your order?
Email me directly. I read every message myself, and I'd rather hear from you and fix something than have you walk away unhappy.